Work at SuperSaaS

Thousands of people use SuperSaaS every day but we are a few employees short.

Developer at work

Creating a great appointment scheduling product is harder than it may appear to the casual observer

To calculate the availability for an appointment you need to take into account dozens of conditions such as opening hours, existing appointments and linked calendars. And the result needs to be presented in 33 different languages, multiple time zones and needs to look good on a variety of devices. Furthermore, scaling it to work reliably for millions of views per day is not trivial.

The usability and the quality of the algorithms we use make a big difference to our business success. SuperSaaS looks for candidates who enjoy working for a rapidly growing company and are passionate about creating great software using cutting edge technology.

Sounds interesting? and come have a chat with us!

Current Job Openings

Marketing and Support Specialist

Hunting for an opportunity to grow with a strong in-house digital marketing team? Interested in using your support experience to strengthen our SaaS B2B marketing initiative? We’re looking for a proactive Marketing and Customer Support Specialist to join our remote team, based in Amsterdam. You are our ideal candidate if you thrive working independently knowing your team is just a quick Slack message away, love to write and do research, give consistent 1st class customer service and are a web-tool ninja!

SuperSaaS is a fast-growing, international SaaS based in Amsterdam. We’ve consistently improved our flexible online reservation system, used in 25+ countries around the world for the past 15 years. Understanding our users’ needs requires an understanding of, and affinity with, web tools and our support process. You will support all aspects of our international marketing efforts, with focus in product & technical email support, and email marketing campaigns.

What you’ll be up to

  • Providing top-notch product & technical support via email in Dutch and English
  • Flexing your technical writing skills by publishing troubleshooting articles for our blog and international support partners
  • Creating articles that solve our customers’ most important problems and result in 95% first contact resolution
  • Making continuous improvements to existing support documention to make simple, clear and complete
  • Continuously analysing & improving customer experience
  • Collaborating with marketing to develop and deliver email blasts
  • Ongoing refresh of support documentation
  • Support international reselling partners

Our ideal team fit

  • Proactive and solution-oriented thinker
  • Self-starter with stellar priority management and fully digitised workflow
  • 1-3 years SaaS customer support and technical writing experience
  • Flexible and open-minded with the desire to learn and develop
  • Enjoys solving challenging and unique hurdles
  • Creative team player with a positive “let me take care of it” mindset
  • Looking for a stable, long-term role with opportunity for growth
  • Works well independently, remotely and with a virtual team

You must have and/or be

  • Native Dutch and fluent in English
  • A strong technical writer in English
  • Excellent verbal & written communication skills in both Dutch and English
  • Sharp eye for detail and customer service oriented
  • Experience with online products/services (SaaS)
  • Tech and web savvy
  • Relevant work experience
  • Basic HTML knowledge

Your perks for joining the team

  • Work where you’re most productive: at home, in the office, or a combination of both
  • Progressive, stress-free work environment
  • Latest MacBook Pro and hardware
  • Office near Amsterdam’s historic city center
  • Creative, light-hearted work environment
  • Small, international team of efficient and talented creators & developers
  • Full-time contract with 5 weeks paid holiday per year
  • Above average salary with path to longterm contract
  • 100% travel allowance (NS Business Card)
  • Zoom-Free Fridays

If you are interested, please